Every feature your front desk needs.
Twallia answers every call, books the job, and follows up — 24 hours a day, in 14 languages, without adding a single staff member.
Book a demoWhat the agent does on every call
All features work across inbound calls, outbound calls, and the chat widget — nothing stripped out.
Appointment Booking
Books, reschedules, and cancels appointments directly in your calendar. Checks real availability before confirming — never double-books.
Customer Lookup
Recognises returning callers by phone number instantly. Pulls up their record, last booking, and contact details without them needing to repeat themselves.
Call Transfer
Transfers callers to any team member or department by name. Announces the transfer before connecting so your staff are always prepared.
SMS Follow-up
Sends a concise SMS to your business after every call — appointment details, customer info, and any questions the agent couldn't answer, flagged for follow-up.
14-language Support
Greets and converses in the caller's configured language from the very first word — English, Spanish, Arabic, Hindi, Mandarin, and more.
Anti-hallucination Guard
A real-time safety layer monitors every response. If the agent falsely claims a booking was made without actually completing one, it immediately self-corrects.
Full Transcription
Every call and chat is transcribed in real time and saved to your portal. Search, review, and export transcripts at any time.
Outbound Calls
The agent makes outbound calls on your behalf — reminders, follow-ups, or lead callbacks — using a custom opening line you define.
Embeddable Chat Widget
Add a fully functional AI chat agent to your website with a single script tag. Supports booking and customer lookup — same as the phone agent.
Human-first Routing
Route every call to a human first. The AI only takes over when the line goes unanswered — keeping your team in control during business hours.
New Customer Registration
When a caller isn't in your system, the agent collects their details and sends a registration link via SMS — capturing the lead without any manual work.
Unanswered Question Tracking
When a caller asks something the agent can't answer, it's automatically flagged in the post-call SMS so your team can follow up — nothing slips through.
Speaks your customers' language
The agent detects the configured language for your business and greets callers in that language from the very first word.
Built for businesses that live on the phone
Twallia adapts to your industry — same powerful agent, trained on your business.
Medical & Allied Health
Book, cancel, and confirm patient appointments. Handle after-hours enquiries without adding staff.
Barbershops & Salons
Take bookings 24/7, answer hours and pricing questions, and send confirmation SMSs automatically.
Real Estate
Answer property enquiries, schedule inspection tours, and qualify leads before they reach your agents.
Legal & Accounting
Book consultations, verify clients, and route complex matters to the right team member instantly.
Trades & Home Services
Capture job requests, quote bookings, and send follow-ups — even when your crew is on site.
Travel & Hospitality
Handle reservations, itinerary queries, and changes around the clock in the caller's own language.
Voice, outbound & chat — fully covered
No stripped-down lite version — every channel gets the same intelligence.
| Feature | Inbound Call | Outbound Call | Chat Widget |
|---|---|---|---|
| Appointment booking / reschedule / cancel | Yes | Yes | Yes |
| Customer lookup by phone | Yes | Yes | Yes |
| Call / chat transfer to team | Yes | — | Yes |
| SMS follow-up summary | Yes | Yes | Yes |
| New customer registration link | Yes | Yes | Yes |
| Unanswered question flagging | Yes | Yes | — |
| Full transcript saved to portal | Yes | Yes | Yes |
| Anti-hallucination guard | Yes | Yes | — |
| 14-language support | Yes | Yes | Yes |
| Human-first routing | Yes | — | — |
Ready to never miss a call again?
Live in days. Trained on your business. You stay in control.
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