Everything you need to know about our conversational voice engine, call reliability, human escalations, and telephony integrations.
No. Twallia holds real, fluid human conversations with sub-500 millisecond response latency. It understands interruptions, colloquial accents, and background chatter. Most callers never realize they are talking with AI.
Yes. Tested on real-world multi-step orders (e.g. 14" Karachiano pizza with extra cheese, light cilantro, well done, dip additions) and reservation changes (e.g. moving a booking to 4 guests at 8 PM). It never misses details.
Twallia is natively multilingual across 50+ languages including Spanish, French, Arabic, and Cantonese. It detects the caller's language automatically and switches in real time.
Zero busy signals, zero queues. Twallia scales concurrently to answer 1, 10, or 1,000 incoming calls on the very first ring simultaneously.
No. It is engineered to carry the load your human team cannot reach — after-hours calls, weekend overflow, lunch rushes, and repetitive inquiries — freeing your in-store team to focus on customers in front of them.
Yes. You establish clear escalation rules. When a VIP, emergency, or high-value situation arises, Twallia initiates a live warm transfer to your mobile or office desk, complete with a call summary so callers never have to repeat themselves.
Immediately after every call ends, you receive an instant push notification and SMS text brief with the caller's name, phone number, audio recording, and full transcript. Everything is logged in your searchable dashboard.
Yes. Every inbound and outbound call is transcribed and saved alongside crystal-clear audio playback within your secure portal.
You can be live in 2 to 3 business days. We ingest your business details, menu, hours, and booking rules, test the voice teammate thoroughly with you, and configure call forwarding.
No. Keep your existing phone number and equipment. Simply enable conditional or after-hours call forwarding to your Twallia line. We also provide dedicated local VoIP numbers if needed.
Twallia integrates directly with Google Calendar, Outlook, Calendly, Toast, Square, Clover, HubSpot, Salesforce, and custom endpoints via webhooks and SIP trunks.
All conversations and data are encrypted in transit and at rest. Your customer records and call transcripts are strictly yours and are never sold or used to train public models.